Where are your products produced?
Our products are produced in the Czech Republic by skillful craftsmen.

Can I put the glasses in the dishwasher?
Yes, you can!

When will my products be delivered?
For UK orders we aim to deliver your order to you within 7 working days.
For EU destinations we aim to deliver your products within 14 days.

What is your returns policy?
We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging.
Please contact our support team at hello@lagomglassware.com to let us know your reason for return, and we can help arrange your collection to return your order and we will send you a return label. You will be responsible for any costs to return your Lagom Handmade Glassware products.

You have 28 days from receipt of your order to return an unwanted item to us for a full refund.

Products that are damaged or tampered with may not be accepted and we obtain the right to send this back to the customer and refuse a refund. If you are unsure about your return being accepted, please contact us at hello@lagomglassware.com and we will be happy to advise.

How can I return the products?
Email us to say that you would like to return the products and we will advise on how to do it.

Faulty Items
Due to the handmade nature of the product, each glass might be slightly different than the other and have minor imperfections, However if you have any issues or deem the product to be faulty, please contact our support team at hello@lagomglassware.com with photos of the products.

What payments are available?
We accept payment methods from all major credit cards as well as Apple Pay. We trade in GBP (£).

Will I have to pay any import tax given the fact that the products are coming from outside the EU?
Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival. Please note: we have no control over these charges and cannot predict their amount or offer a refund for them.